• Orders placed after 17th May 2026 will be delivered after Eid.
Zar official logo dark

Return & Exchange Policy

 At ZAR, customer satisfaction and trust are at the heart of everything we do. Our goal is to make your shopping experience effortless and enjoyable. We’ve designed a transparent and hassle-free Return & Exchange Policy to ensure a complete peace of mind.

ELIGIBILITY

  • Articles purchased online are eligible for return or exchange within 10 days of delivery.
  • Items must be unused, unwashed, unaltered, and have all original tags and packaging intact.
  • A valid proof of purchase — either the original receipt or order confirmation email — is required to process any return or exchange.
  • Sale or discounted items are not eligible for return or exchange.
  • In the case of a defective, damaged, or incorrect item, customers are required to share photo proof for verification.

ONLINE RETURN POLICY

  • Returns are only accepted if the item delivered was incorrect (wrong size or wrong product) or defective/damaged at the time of delivery.
  • To initiate a return, please email us at [email protected] or whatsapp us at +92-321-9199229 within 10 days of receiving your order.
  • You must provide proof of purchase, the order number, and evidence of defect/damage.
  • The product must be in unused, unwashed, unaltered condition with all tags intact.
  • Once verified, the customer support team will guide you on how to send the item(s) back to us.
  • After the product passes quality inspection, a credit voucher of equivalent value will be issued — redeemable for future online purchases.
  • The return process may take approximately 7–10 working days
  • Sale/discounted items are not eligible for exchange.

ONLINE EXCHANGE POLICY

  • To request an exchange, email [email protected] or whatsapp us at +92-321-9199229 within 10 days of delivery.
  • Provide your order number, proof of purchase, and specify the desired replacement item or size.
  • Exchanges are subject to product availability and condition verification.
  • Once verified, the customer support team will guide you about the next steps for eligible exchanges.
  • The process typically takes 7–10 working days.
  • If the requested item is out of stock, a credit voucher will be issued for the same value.
  • Sale/discounted items are not eligible for exchange.

REFUND POLICY

  • Cash refunds are not offered.
  • In cases where an exchange or replacement cannot be provided, ZAR may issue a credit voucher redeemable online.
  • Credit vouchers are valid for a specific period and can be used for future purchases.

🖤 At ZAR OFFICIAL, we take pride in providing our customers with premium quality and exceptional service. Your satisfaction is our priority.